FAQ
Orders & Payments
How do I place an order?
To place an order, simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Once your payment is confirmed, your order will begin processing.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options displayed at checkout.
Can I modify or cancel my order after placing it?
As our products are made-to-order, modifications or cancellations can only be made within 12 hours of placing your order. After this period, the order is sent into production and cannot be changed.
Will I receive an order confirmation?
Yes, an order confirmation email will be sent to the email address provided at checkout. If you do not receive it, please check your spam folder or contact us.
Shipping & Delivery
Where do you ship to?
We offer worldwide shipping to most countries. If you are unsure whether we ship to your location, please contact us before placing an order.
How long does shipping take?
Shipping times depend on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 5-12 business days |
| Canada | 7-15 business days |
| United Kingdom | 7-15 business days |
| Europe | 7-20 business days |
| Australia | 7-20 business days |
| Rest of the World | 10-25 business days |
Processing time is 2-7 business days before shipping.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Please allow 48-72 hours for tracking updates.
Will I be charged customs or import fees?
International orders may be subject to customs fees or taxes, which are the responsibility of the buyer. These charges vary by country.
Returns & Refunds
What is your return policy?
Since our products are made-to-order, we only accept returns for:
- Defective, damaged, or incorrect items
- Printing or manufacturing errors
We do not accept returns for:
- Wrong size selection (please check our size guide before purchasing)
- Buyer’s remorse or change of mind
- Personalized/customized items
If you receive a defective or incorrect item, contact us within 7 days of delivery at support@capitalbrand.com with your order number and photos of the issue.
Can I exchange an item for a different size?
As each item is made to order, we do not offer size exchanges. Please refer to the size guide on the product page before purchasing.
When will I receive my refund?
If eligible for a refund, it will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your bank.
Products & Sizing
What materials are your products made from?
Our clothing is crafted from high-quality, durable fabrics to ensure comfort and longevity. Exact material details are listed on each product page.
How do I choose the right size?
Each product page includes a detailed size guide to help you find the perfect fit. If you’re between sizes, we recommend ordering one size up for a relaxed fit.
Customer Support
How can I contact customer support?
You can reach us via:
Email: support@capitalbrand.com
Response Time: We typically respond within 24-48 hours (Monday – Friday).
Do you offer wholesale or bulk orders?
Currently, we do not offer wholesale pricing. However, for bulk orders, please contact us to discuss possible options.
Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website and used towards any future purchase.
Additional Information
Do you have a physical store?
No, The Capital Brand is an online-exclusive store, allowing us to offer a wide range of high-quality products without the overhead costs of physical locations.
Do you offer discounts or promotions?
We occasionally offer promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on special offers.
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