Shipping and Delivery
At The Capital Brand, we are committed to providing high-quality products with reliable shipping. Since our products are printed on demand, please review our shipping timelines and policies before placing your order.
Order Processing Time
Production Time: 2-7 business days (varies by product)
Orders begin production immediately after purchase. We cannot modify or cancel orders once production starts.
Estimated Shipping Times
Shipping times vary based on your location and the print-on-demand supplier's fulfillment center.
| Region | Estimated Delivery Time |
|---|---|
| United States | 5-12 business days |
| Canada | 7-15 business days |
| United Kingdom | 7-15 business days |
| Europe | 7-20 business days |
| Australia | 7-20 business days |
| Rest of the World | 10-25 business days |
Shipping times do not include order processing time.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions, so be sure to check our website or subscribe to our newsletter!
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow 48-72 hours for tracking updates.
Use our Order Tracking Page or check with the shipping carrier for real-time updates.
5. Delayed or Lost Packages
If your package is delayed beyond the estimated time frame:
Check tracking updates – Sometimes, carriers experience delays.
Contact the shipping carrier – They can provide the latest status.
Email us at support@capitalbrand.com if tracking shows no updates for 10+ days.
We are not responsible for lost/stolen packages marked as "Delivered." If this happens, please check with your local carrier or neighbors.
International Shipping & Customs
We ship worldwide! However, international orders may be subject to customs fees or import taxes, which vary by country. These charges are the customer’s responsibility.
Please check your country’s import policies before placing an order.
Order Issues & Returns
If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery at support@capitalbrand.com with:
- Your order number
- A clear photo of the issue
We will review your claim and arrange a replacement if applicable.
Need Help?
For any shipping-related questions, reach out to our support team at support@capitalbrand.com
Customer Support Hours:
Monday – Friday: 10 AM – 5 PM (EST)
Saturday – Sunday: Closed